Multi-agency policy and procedures

Safeguarding in the UK is governed by the Care Act 2014. Under this legislation local authorities are required to:

  • make enquiries, or ensure others do so, if it believes an adult is, or is at risk of, abuse or neglect
  • set up a Safeguarding Adults Board
  • arrange, where appropriate, for an independent advocate
  • cooperate with each of its relevant partners and supply information
  • carry out safeguarding adult reviews

These duties apply in relation to any person who is aged 18 or over and at risk of abuse or neglect because of their needs for care and support. To support those who work with adults at risk the Board’s Policy and Procedures document set outs the roles and responsibilities of different organisations and those agencies should work together to effectively safeguarding adults. Please download our local policy and procedures document to ensure you know what is expected of you and how we can work together to safeguarding adults with care and support needs.

WSAB Policy and Procedures – updated in July 2019

WSAB Escalation policy

We know from the reviews the Board has conducted the importance of challenge and escalation in safeguarding adults at risk. Our Policy is here to ensure everyone working in our local system understands feels able to raise concerns when another service or organisation has not responded in as required or anticipated to safeguard an adult at risks.

All, practitioners, regardless of role or perceived standing in the system, should are able to and encouraged to escalate concerns.

A flowchart showing how our escalation process works and how notification of an escalation should be recorded can be accessed here:




Organisational Abuse Procedures


These procedures exist to help professionals when dealing with concerns in relation to the organisational abuse of adults with care and support needs. It applies when:

It is known or suspected that organisational abuse has taken place – including neglect and poor care practice within an institution or specific care setting such as a hospital or care home, for example, or in relation to care provided in one’s own home. This may range from one off incidents to on-going ill-treatment. It can be through neglect or poor professional practice as a result of the structure, policies, processes and practices within an organisation.

Or it is known or suspected that one individual or a group of individuals have conspired to abuse two or more individual adults at risk on a number of occasions in an organised way. That individual or group may not be associated with a professional setting.

Organisational safeguarding action applies to all services who work with adults with care and support needs, regardless of who is funding their support or whether they are regulated by CQC or not.

Further information and a ‘Summary of Procedures’ can be found here.

Persons in a Position of Trust

The statutory guidance to the Care Act 2014 requires Safeguarding Adults Boards to establish and agree a framework and process to respond to allegations against anyone who works (either paid or unpaid) with adults with care and support needs.

The purpose of this guidance is to provide a framework for managing cases where allegations have been made against a person in a position of trust (PIPOT) and is focussed on the management of risk based on an assessment of abuse or harm against an adult with care and support needs. It provides a framework to ensure appropriate actions are taken to manage allegations, regardless of whether they are made in connection with the PIPOT’s employment, in their private life, or any other capacity.

This guidance applies to the local authority, all partner agencies and commissioned local authorities’ relevant partners, and those providing care and support services. Access the Wiltshire framework Wiltshire Person in a Position of Trust Framework 2021