It is important that if you, or someone you know is being abused, you ask for help.

Professionals are there to support you if you suspect an adult is being abused or neglected.

In an emergency you should always dial 999.

If you have concerns, or need advice, and it’s not appropriate to contact emergency services please contact the Social Care Help Desk at Wiltshire Council or the Wiltshire Police Safeguarding Adults Investigation Team.

Our local public agencies work to ensure the safety and wellbeing of vulnerable people who are at risk living in Wiltshire. The Local Authority has a responsibility to work with adults at risk to help them achieve the outcome from a safeguarding investigation that is important to them.

An ‘adult at risk’ is anybody over 18 years old who is receiving community care or may be in need of community care services by reason of mental or other disability, age or illness and who is or may be unable to take care of himself or herself, or unable to protect himself or herself against significant harm or serious exploitation’.

The Safeguarding Adults Team (SAT) are a countywide team that work to protect adults at risk.

You should contact the Social Care Help Desk with any concerns about an adult at risk. A member of the SAT team will be able to help and advise you.

Members of the Wiltshire Safeguarding Adults Board (WSAB) operate a policy of zero tolerance to abuse of vulnerable people. Wiltshire Safeguarding Adults Board’s agreed policy and procedures are in place to help and explain how Board members safeguard adults at risk in our county. Our policy and procedures are available for you to read or download below.

WSAB Policy and Procedures – safeguarding adults at risk in Wiltshire (March 2017)

What will happen when you report the abuse of an Adult at Risk?

Your concern will always be taken seriously.

The team will ask questions to find out if the adult in question has care or support needs, is at risk of or experiencing abuse or neglect and, because of their needs are unable to protect themselves. The team will then either arrange a meeting where professionals, with the adult at risk, will develop a plan to safeguard them, or you will be given advice on how to get more appropriate support.

SAT provide support to members of the public, care staff and other professionals, volunteers and anyone else with a concern about someone over the age of 18. Contact 0300 456 0111.

If you have concerns about a vulnerable adult please contact the social care team:

Telephone: 0300 456 0111
Textphone: 01225 712501

Online referral and Forms for Adult Social Care can be found here.

Monday to Thursday: 08:30 – 17:20
Friday: 08:30 – 16:20

If you need urgent help or advice outside of these hours, you can call 0845 607 0888

If you wish to report a crime contact Wiltshire Police by calling 101

In an emergency always dial 999

Other useful links

Domestic Violence: For information about Domestic Violence.
Safer Communities: Community safety, anti-social behaviour, domestic abuse and substance misuse can affect individuals, families and communities. The team work to  plan and co-ordinate activities to address these issues.
Trading Standards
Mental Capacity Act and Deprivation of Liberty Safeguards
Research in practice for adults – What is safeguarding adults?
Your Care, Your Support Wiltshire – this website provides wider information for adults; information for people with disabilities; information to help keep healthy and well; information on social care; and information for people who care for someone in Wiltshire.

Reporting Abuse you Experienced as a Child

Organisations in Wiltshire that offer information and advice on safeguarding vulnerable people

Age UK Wiltshire: promotes the wellbeing of older people and provides direct services to older people across East, West Wiltshire and North Wiltshire. The website can be accessed at
Telephone 01380 727767 or email

New Safeguarding Leaflet

The Board Service User Reference Group brings together a group of adults with a special interest in safeguarding who help us increase awareness and understanding of what it means to safeguard a vulnerable adult in our communities. The group have designed a leaflet which is here for you to use to help us reach out to adults with care and support needs who might be at risk of abuse or neglect.

You can download the leaflet here or contact us to request copies at

The service users group is supported by Wiltshire Centre for Independent Living. If you would like to join the group contact Zoe Millington on 03001233442.