Tackling financial abuse in Wiltshire

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Tackling financial abuse in Wiltshire

Tackling financial abuse is a particular priority for the Board because we can all take steps to help prevent it and because financial abuse and scams can make someone who is independent feel, and then become, less confident and more vulnerable. Age UK reports that 1.2% of over-65s in the UK may have suffered financial abuse.

Click here to listen to Richard Crompton’s, WSAB Chairman, advice about recognising and tackling financial abuse and scams.  

Preventing financial abuse

Financial abuse can take make forms. The Social Care Institute for Excellence describe it as including:

  • Theft of money or possessions
  • Fraud, scamming
  • Preventing a person from accessing their own money, benefits or assets
  • Employees taking a loan from a person using a service
  • Undue pressure, duress, threat or undue influence put on the person in connection with loans, wills, property, inheritance or financial transactions
  • Arranging less care than is needed to save money to maximise inheritance
  • Denying assistance to manage/monitor financial affairs
  • Denying assistance to access benefits
  • Misuse of personal allowance in a care home
  • Misuse of benefits or direct payments  in a family home
  • Someone moving into a person’s home and living rent free without agreement or under duress
  • False representation, using another person’s bank account, cards or documents
  • Exploitation of a person’s money or assets, e.g. unauthorised use of a car
  • Misuse of a power of attorney, deputy, appointeeship or other legal authority
  • Rogue trading – for example unnecessary, overpriced property repairs, failure to carry out agreed repairs or poor workmanship

Would you recognise the signs someone may be suffering from financial abuse or is being scammed? You might notice a victim because they:

  • Are missing personal possessions
  • Don’t have money to pay for things they usually do
  • Have had money withdrawn from their accounts
  • Are living in conditions that are poorer than their resources should allow
  • Have had unnecessary property repairs carried out
  • Know someone who is taking an unusual interest in their money or property
  • Are receiving more post than usual or getting calls from strangers

Advice to help you recognise scams and stay safe at home – Wiltshire Council

To report concerns about financial abuse or scams call the Citizens Advice consumer helpline on 08454 040506 or contact Wiltshire Police on 101. Or you can visit www.actionfraud.police.uk to report a fraud.  

If you have concerns about an adult with care or support needs who may be suffering abuse or neglect contact the social care team on 0300 456 0111.

In an emergency always call 999

The Wiltshire Bobby Van Trust

The Trust works in partnerships with the Wiltshire Police to provide a home security service for elderly, vulnerable and disadvantaged people throughout Wiltshire. The charity funds the operation of two Bobby vans that provide mobile workshops for Bobby operators. Their new team of Stay Safe Online Volunteers also offer advice on keeping safe online.

If you are aged 60+, or 18+ with a registered disability, you can self-refer for their services:

For Home Security: 01380 861155 or email: bobbyvan@wiltshire.police.uk

For Stay Safe Online: 01380 861191 or email: bv.onlinesafety@wiltshire.police.uk

To find out more about The Wiltshire Bobby Van Trust visit: www.wiltshirebobbyvan.org.uk

Warm and Safe Wiltshire Advice Service

Warm and Safe Wiltshire is a service provided by Wiltshire Council and Dorset & Wiltshire Fire and Rescue Service and their partners to help residents live in safer and healthier homes. The team offers all residents across the county free and impartial energy saving advice.  We have an advice line service open 9-5pm Monday-Friday on 0300 003 4575 and can offer advice on the following:

  • Help and advice relating to insulation, heating and draft proofing
  • Guidance on heating systems and controls
  • Issues with damp and condensation
  • Advice on understanding your fuel bills
  • Help with switching energy suppliers and fuel tariffs to keep bills affordable
  • Fuel debt advice
  • Available grants and schemes
  • A comprehensive home fire safety service
  • Advice guides and factsheets

If you feel you would benefit or know of someone who would benefit from advice please get in touch with Warm and Safe Wiltshire

Advice and guidance

You can find more information about how you can protect yourself, those you care for and those who are most vulnerable, from financial abuse and scams from these organisations:

Action Fraud

Age UK

Citizens Advice

Think Jessica

Friends Against Scams

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